FAQ
Frequently Asked Questions
Get quick answers about our LCD-TFT and OLED display solutions, certifications, customization options, and production support.
Product FAQ
Do you support fully customized LCD/AMOLED display solutions?
Yes. DXQ Display provides complete customization services, including display size, resolution, interface, brightness, touch panel integration, cover glass, FPC design, and housing solutions.
How long does a custom display project take?
The development cycle typically ranges from 3 to 7 weeks, depending on the complexity of the design, tooling requirements, and validation process.
Can you replace obsolete or discontinued LCD modules?
Yes. DXQ Display can redesign the module, update components, and develop compatible replacements to ensure long-term supply continuity.
What quality standards do your displays meet?
Our products undergo strict quality control procedures, including aging tests, vibration tests, temperature cycling tests, ESD protection tests, and reliability validation for industrial, medical, and automotive applications.
Do you offer touch screen integration?
Yes. DXQ Display supports resistive touch panels (RTP), capacitive touch panels (CTP), G+G, G+F, OGS, optical bonding, and customized cover glass solutions.
Are your displays suitable for harsh environments?
Yes. DXQ Display offers high-brightness, wide-temperature, anti-UV, anti-condensation, and ruggedized display solutions for outdoor, industrial, and automotive applications.
Do you perform reliability testing?
Yes. DXQ Display conducts high-temperature testing, low-temperature testing, humidity testing, vibration testing, ESD testing, and life-cycle testing.
What is the expected product lifecycle?
Depending on the application and backlight configuration, typical display lifetimes range from 30,000 to 100,000 hours.
Order FAQ
What information is required to start a custom display project?
Please provide details such as display size, resolution, interface type, brightness requirement, touch functionality, application environment, and annual demand.
What is your minimum order quantity (MOQ)?
MOQ depends on the product and customization level. Standard models are available in small quantities, while custom projects may require higher volumes.
Can I order samples before mass production?
Yes. Sample evaluation is recommended before final approval and mass production.
What is the lead time for mass production?
Standard production lead time is generally 4–6 weeks, depending on product specifications and material availability.
Do you support long-term supply?
Yes. DXQ Display focus on long product life cycles and provide alternative solutions when key components become obsolete.
What payment methods do you accept?
We generally accepts T/T (Bank Transfer), PayPal for sample orders, and other payment methods upon agreement.
How do you ensure product quality before shipment?
DXQ Display implements strict quality control processes, including IQC, IPQC, OQC, aging tests, reliability tests, and functional inspections.
Do you provide global shipping services?
Yes. We ship worldwide through DHL, FedEx, UPS, TNT, air freight, and sea freight services.
Technical Support & Troubleshooting FAQ
What should I do if the display does not show any image?
Please verify the cable connections, pin assignments, initialization sequence, and timing settings.
Why is the display flickering?
Flickering may be caused by incorrect timing parameters, insufficient power supply, or signal interference.
Why do I see ghosting or image retention?
Ghosting can occur due to low refresh rates, slow response times, insufficient driving voltage, or application-specific display limitations.
Why are the colors displayed incorrectly?
Please check the color format settings, gamma configuration, and RGB/BGR data format compatibility.
Do you provide technical support during product development?
Yes. Our engineering team provides technical assistance, design recommendations, debugging support, and integration guidance throughout the project.
Can you assist with software and UI development?
Yes. Depending on project requirements, we can provide software development support, UI design assistance, and firmware customization services.
